Partnerships
We’re invested in changing the way people perceive dealing with debt. Our teams are constantly innovating and leveraging technology to improve the customer journey wherever possible. In doing so we have formed several strategic partnerships with industry recognised service providers to increase positive outcomes and reduce customer harm and brand detriment.
Vulnerability Registration Service
We automatically scan for any known vulnerability flags and we adopt a tailored approach depending on the nature of the potential vulnerability identified.
InBest
This tool helps customers identify any unclaimed benefits that they are entitled to ensuring their income and ability to meet creditor commitments is maximised.
Insolvency Service
We automatically scan the insolvency register to identify insolvent customers so that we can ensure no unnecessary contact is issued to customers.
True Layer
We were one of the first in our industry to utilise Open Banking and use embedded Payment Initiation Services for payment processing and Account Information Services for affordability assessments.
PayPlan
By creating a joint help page with PayPlan and signposting customers to it throughout our strategy, we ensure that professional help is available and encouraged when required.
Debt Respite Scheme
Our API integrations pro-actively identify customers who are in pre-approved breathing space so we can take the appropriate action.
