We know how the industry works. That’s why we're changing it.

Having spent decades in the debt industry, we know it can be deemed old-fashioned and intrusive. We also know that a one-size-fits-all approach doesn't help people resolve their accounts.

We’re here to change that.

Our mission is to resolve debt with dignity. This starts with our experienced and compassionate team and continues with our 24/7 Customer Portal.

By drawing on our experience in the industry, we have fine-tuned what we know works, got rid of what doesn’t and developed a solution that gives customers and clients what they want. All without compromising on performance.

We’ve replaced daunting phone calls and letters with digital chat tools so your customers get complete and transparent control of their situation, encouraging them to resolve their account instead of ignoring it.

And because with us your customers are more motivated and less stressed, you get your accounts resolved faster and more effectively. A friendly approach that increases performance and protects your brand at all times? That’s a win-win in our book.

So, partner with us and #JoinTheResolution.

You’ll be forever in our debt. In a good way.

Get In Touch to Get Started

Better. For everyone.

We're here to do better by your customers. This means resolving their accounts in a stress-free way that helps them look towards a brighter future.

And we're here to do better by you, by encouraging your customers to be more engaged and proactive.

What's more, all our reward schemes and KPIs are based on a Positive Customer Outcome Model, NOT cash collected. We believe it is important in helping us set the right tone with your customers. If you want your culture to be right, it has to be bottom-up as much as it is top-down, so we always strive to be better. For everyone.

Award Winning Technology

We’ve built something great, and other people think so too. Check out what other experts in the industry think of our solutions below.

2022

New Business of the Year

Payment Solution

Winner
Best Use of Technology: Customer service, collections and recoveries

CSA Innovation Award

Gamechanger

Open Banking in Credit & Collections Solution

Customer Engagement Solution

2023

StartUp of The Year

Vulnerable Customer Strategy of the Year

Best CX for Vulnerable Customers

Best Use of Technology with E.ON Next

Best Vulnerable Customer Support Initiative

Debt Servicing Excellence

Innovation in Collections & Recoveries with E.ON Next

2024

Coming Soon

Our Values

Work Smart(er)

We always work hard, but we love to work smart. It means we stay ahead of the game - and even have a bit of fun along the way.

Bold is Beautiful

Thinking so far out the box you can no longer see it is second nature to us. That’s what gets the best results for you - and your customers.

Resolution not Collection

We believe an empathetic, customer-focused approach gives the best outcome for your customers, and the best performance for your business.

Innovate or Deteriorate

Digital solutions are at the heart of what we do, so we strive to be creators and early adopters of ground-breaking resolution technology.

Compliance?
We’ve got it covered.

As we operate in a highly regulated environment, our technology and solutions have been built and tested to the highest industry recognised standards and our accreditations demonstrate our commitment to compliance.

We are authorised and regulated by the Financial Conduct Authority and have ISO27001 & ISO9001 certifications. Our systems and security protocols are Cyber Essentials certified and we are PCI DSS and GDPR compliant. We are also an active member of the Credit Services Association.

The Digital DRA Ltd is registered in England and Wales, company number: 13264034. Registered office: Office 5, Elsie Whiteley Innovation Centre, Hopwood Lane, Halifax, HX1 5ER. Information Commissioners Office registration number: ZB048480. Authorised and regulated by the Financial Conduct Authority, Firm Reference Number: 949092.

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