We are The Digital Debt Resolution Agency.
Give your customers the helping hand they need to resolve their overdue account.
No more stigmatisation, no more ‘collecting’. Just straightforward help that brings hope, not headaches.
Join The Resolution.
We are a debt resolution agency that’s focussed on helping customers resolve their overdue accounts whilst moving away from the ‘collections’ narrative that’s sometimes negatively perceived.
We believe by putting the customer first, being completely fair and transparent and by providing the tools they need to resolve their account, better outcomes can be had for all.
Specialising in resolving overdue consumer debt, we’re setting a new standard in engagement and rehabilitation by deploying the best technology and digital solutions available.
We’ve replaced daunting phone calls and letters with digital chat tools so your customers get complete and transparent control of their situation, encouraging them to resolve their account instead of ignoring it. And because with us your customers are more motivated and less stressed, you get your accounts resolved faster and more effectively.
If you’re looking for a new way to manage your overdue debt, you need to #JoinTheResolution
We encourage your customers to manage their accounts 24/7, at a time and place that’s convenient for them. We don’t back them into a corner.
We give your customers the freedom to resolve their account digitally, without any daunting phone calls. Because let’s face it, no one wants to talk to a debt collector on the phone.
Why put customers through the stress of escalating their account? Our friendly team and easy to use Customer Portal encourages greater engagement and resolutions from your customers. Add in the cost saving from not escalating and you get more control, less stress. Just how debt resolution should be.
Being in debt isn’t a punishment, so let's stop treating it like one. Our friendly approach lets your customers shake off the stigma associated with ‘debt collectors’ and encourages them to resolve their accounts without unnecessary added pressure before it becomes a long-term issue.
There’s more to rehabilitating a customer account than just taking payments. Should they wish, your customers can speak to us over digital channels and, together, we’ll secure the best possible outcome for you and your customers.
If your customers prefer being called three times a day or getting endless letters in the post, we’re probably not the perfect partner for you.
If your route to market is mainly online, why would your customers want to manage their account offline? By matching these engagement habits we are able to achieve stronger performance and better outcomes.
We're giving your customers the tools they need to resolve their account without interfering with their schedule.
Spoke to a member of their team via…
Spoke to a member of their team via live chat. Andy was very helpful for myself. Provided the necessary information promptly. Everything was very eas...
Very Helpful Management Team for…
Very Helpful Management Team for understanding my situation in 5 minutes something that E-ON Next Couldn't understand in One Year Very proud of this t...
Excellent help given by Digital DRA
Excellent help given by Digital DRA. Very understanding and Grace helped me set up a new payment plan when I could not make the payments.
MISS LISA JOANNE CAMPBELL
Thank you very much
Thank you very much. I was going through a lot of stress now. No thanks to you my stress is gone
Top notch service
Excellent help from Andy today, he has made it so simple to sort out. 5 Stars 😊
Thanks to Digital DRA
There was a mess unnecessarily created by the utility company inexperienced staff . Digital DRA team sorted the matter very very well and in favour of...
Harvinder Singh Garcha
Really helpful company
Really helpful company, most badger you and give you options that don’t reflect with real life bills and payments - managed to get me sorted out in ...
Really appreciated the text from this…
Really appreciated the text from this company. Hassle fee, wasn't made to feel embarrassed and they even waited until my pay day for first installment...
Very helpful company
Very helpful company, Professional and patient. Couldn't have asked for a better mediator.
Andy who I have dealt with through…
Andy who I have dealt with through communication on messages due to my mental health & anxiety has been so supportive and amazing also very understand...
A million thanks!
DRA contacted me about an outstanding amount with a company, I had spent months chasing this company for any sort of communication and not once did th...
Very honest and calming
Very honest and calming
I'm just greatfull for understanding…
I'm just greatfull for understanding and patience they showed me.Great service and you can't trust 💯% thank you creditspring
Loredana Clara Nagy
Very friendly and very approachable and…
Very friendly and very approachable and do their best to find a suitable solution. They take into account the fact that things are tough and priority ...
Like many others that have found…
Like many others that have found themselves in debt due to circumstances changing find it hard to speak to people on the phone due to anxiety issues a...
Honestly, deal with DRA rather than Eon (in my case) or probably any of the utilities. They are quick, efficient, and will do a deal. Their object...
Mr roderick campbell
Very understanding and very helpful not…
Very understanding and very helpful not there to destroy you like most companies they actually help you to resolve the issue
We're an outsourced partner with a difference.
All our clients get their own portal access giving them the controls and oversight they need, to ensure their customers and brand are protected at all times.
With our Client Portal, you are always in control. Whether you need to pause/restart customer contact or place an account on hold while you investigate a query - you can do so in just a few clicks.
Our full suite of real-time performance and engagement analytics gives you an instant insight into how your customers are responding to our digital approach.
All interactions are tracked and easily auditable via our Client Portal, giving you unparalleled QA oversight.
Our Client Portal allows you to:
Prefer us to manage everything? No worries. As part of the onboarding process, we will agree SFTP/API integration requirements.
From deciding strategy lengths to communication content, you can design and build a resolution strategy to fit your brand and compliance framework.
Not sure of the best approach? No problem – use one of our pre-built strategies or we can build a bespoke one just for you.
As we operate in a highly regulated environment, our technology and solutions have been built and tested to the highest industry recognised standards and our accreditations demonstrate our commitment to compliance.
We are authorised and regulated by the Financial Conduct Authority and have ISO27001 & ISO9001 certifications. Our systems and security protocols are Cyber Essentials certified and we are PCI DSS and GDPR compliant. We are also an active member of the Credit Services Association.