We are The Digital Debt Resolution Agency.
Give your customers the helping hand they need to resolve their overdue account.
No more stigmatisation, no more ‘collecting’. Just straightforward help that brings hope, not headaches.
Join The Resolution.
We are a debt resolution agency that’s focussed on helping customers resolve their overdue accounts whilst moving away from the ‘collections’ narrative that’s sometimes negatively perceived.
We believe by putting the customer first, being completely fair and transparent and by providing the tools they need to resolve their account, better outcomes can be had for all.
Specialising in resolving overdue consumer debt, we’re setting a new standard in engagement and rehabilitation by deploying the best technology and digital solutions available.
We’ve replaced daunting phone calls and letters with digital chat tools so your customers get complete and transparent control of their situation, encouraging them to resolve their account instead of ignoring it. And because with us your customers are more motivated and less stressed, you get your accounts resolved faster and more effectively.
If you’re looking for a new way to manage your overdue debt, you need to #JoinTheResolution
We encourage your customers to manage their accounts 24/7, at a time and place that’s convenient for them. We don’t back them into a corner.
We give your customers the freedom to resolve their account digitally, without any daunting phone calls. Because let’s face it, no one wants to talk to a debt collector on the phone.
Why put customers through the stress of escalating their account? Our friendly team and easy to use Customer Portal encourages greater engagement and resolutions from your customers. Add in the cost saving from not escalating and you get more control, less stress. Just how debt resolution should be.
Being in debt isn’t a punishment, so let's stop treating it like one. Our friendly approach lets your customers shake off the stigma associated with ‘debt collectors’ and encourages them to resolve their accounts without unnecessary added pressure before it becomes a long-term issue.
There’s more to rehabilitating a customer account than just taking payments. Should they wish, your customers can speak to us over digital channels and, together, we’ll secure the best possible outcome for you and your customers.
If your customers prefer being called three times a day or getting endless letters in the post, we’re probably not the perfect partner for you.
If your route to market is mainly online, why would your customers want to manage their account offline? By matching these engagement habits we are able to achieve stronger performance and better outcomes.
We're giving your customers the tools they need to resolve their account without interfering with their schedule.
Excellent service. Very understanding and helpful. I'm glad I got in touch as its took a massive weight off and they went above and beyond to help me ...
Easy to use and simple to pay
Easy to use and simple to pay, they have given me piece of mind knowing I am all in the clear now
Offered a really good settlement, site was really easy to use. One happy bunny
Understanding and fair company
Recently went through a rather difficult time and felt like this was understood and supported. Very personable approach and remained professional and ...
In truth I had been burying my head in the pillows. My debts were taking its toll on me and my bills are getting too much. It really helped getting yo...
Relief. This was so easy thankyou. I suffer from mental health brought on by grief .I find things very hard to do.this was so very easy
This was simple.i suffer mental health, brought on by grief. Do not deal with things easily. This was so very very easy thank you
Great service, very helpful, and easy to talk to
I have been through a very difficult…
I have been through a very difficult time since the beginning of the pandemic, when I lost my job and I had no means to pay off my debts. My recommend...
Alex de Sousa
Felt very futuristic
Felt very futuristic. Like the fact I wasn’t pestered with calls either. I wanted to sort it on my own terms not by pressure which I did.
Very friendly and easy to use
Very friendly and easy to use. Excellent communication.
Great communication and very friendly
Great communication and very friendly. Made me feel at ease about everything.
Miss Kayleigh Storry
Thanks for not taking the usual route like my other debt collectors. I’m not in debt out of choice. I lost my job during Covid19 and I'm slowly reb...
My old debt was managed quickly and…
My old debt was managed quickly and effectively and I felt listened to. Brilliant communication and I would recommend to a friend in a similar situati...
We're an outsourced partner with a difference.
All our clients get their own portal access giving them the controls and oversight they need, to ensure their customers and brand are protected at all times.
With our Client Portal, you are always in control. Whether you need to pause/restart customer contact or place an account on hold while you investigate a query - you can do so in just a few clicks.
Our full suite of real-time performance and engagement analytics gives you an instant insight into how your customers are responding to our digital approach.
All interactions are tracked and easily auditable via our Client Portal, giving you unparalleled QA oversight.
Our Client Portal allows you to:
Prefer us to manage everything? No worries. As part of the onboarding process, we will agree SFTP/API integration requirements.
From deciding strategy lengths to communication content, you can design and build a resolution strategy to fit your brand and compliance framework.
Not sure of the best approach? No problem – use one of our pre-built strategies or we can build a bespoke one just for you.